Our Management Team
Advantage Contact Center has continually provided high results, exemplary customer service, and unparalleled compliance for its clients. Our ability to uphold our high performance standards are largely due to our team of seasoned executives and managers. The following are brief bios on Advantage’s top directors who together hold more than 60 years of call center and customer service experience.
C. Lee Tapp
Founder & General Partner
Over his career, Mr. Tapp has spent more than 30 years launching and spearheading the growth of high performing call centers. He has an unrivalled track record for creating high performing teams, increasing sales as well as retention rates for clients. Mr. Tapp has recruited, trained and managed call center teams with as many as 100 agents.
He has an extensive background in the financial services arena having served as a Contact Center Consultant for Riggs Bank and First Government Mortgage, Inc. He also served as President and Co-Founder of Financial Alternatives, Inc. (FAI), a mortgage company based in Alexandria, Virginia. Licensed in eight states and the District of Columbia, FAI employed 10 loan officers whose collective monthly loan volume exceeded $25 million. The company also served as an in-house call center, which maintained over 40 agent call stations.
Director, Guatemala Operation
Mr. Meir brings over 15 years of IT and Contact Center experience to Advantage’s team.
Director, Houston Operation
Mr. Silber brings over 15 years in Contact Center sales and customer service to Advantage’s team.