Advantage’s mission is to leverage its corporate talents, knowledge and resources to help clients seize opportunities, realize their growth potential, and ultimately accomplish their business goals.
In a world in which the art of face-to-face communication continues to decline, Advantage Contact Center’s mission is to offer the business world artists of customer interaction who possess creativity and ingenuity, and ensure that the vision of every client becomes a reality. With a human touch, our leaders and directors work daily to ensure that our agents are confident in their ability to carry out each client’s specific agenda. Consequently, it is our mission to not only build but to foster lasting and lifetime client relationships by delivering 100% customer satisfaction.
Our vision is to become known as the customer interactions service provider that masterfully embraces the vision, spirit and tiered goals of our clients. Working collaboratively with our clients, our aim is to contribute to their longevity and profitability in the marketplace while ultimately ensuring strategic growth and a reasonable return to our investors.
Our Core Values
At Advantage, we believe there is a cause and effect relationship between loyal employees and loyal customers. For that reason, we place our greatest value on Our People, Our Customers, Our Service and Our Integrity.
Superior customer service starts with superior employees. Advantage values each of its employees and the talent, dedication and skills that they bring to our organization.
We take pride in servicing each of our customers and value the wisdom, knowledge and insight we gain each time we interface with them.
Quality service is at the core of our existence. We operate in a state of continuous improvement, set high standards for our employees and live by those standards because we know that success is an ongoing goal.
We are only as true as our words and our actions.