To assist our clients in addressing challenging issues that impact their sales, retention and customer care programs, Advantage provides helpful tips and information. The following are white papers that we’ve developed to offer advice on relevant and timely topics.
Preventing a Customer Service Meltdown
Lessons Learned from the Comcast Debacle
The recent incident between a Comcast representative and a subscriber trying to terminate service highlights all that can go wrong in a customer retention effort. The management at Advantage Contact Center took note of this incident and decided to share techniques that we employ to help take the pressure off customers, and our call-center agents.
In our whitepaper your management team will learn:
- How listening can be an effective tool in customer retention;
- Techniques to winning back customers;
- Keys to staying positive, even when customers are not; and
- When to quit.