The Core of Our Success
Advantage works hard to foster a culture of excellence throughout the organization. We know that our people are the core of our success, and, that is why we place great emphasis on hiring and retaining best-in-class call center agents. In building and maintaining a high performing team, Advantage and its partners screen candidates thoroughly, set high performance measures, and provide ongoing professional development and coaching opportunities to ensure that our employees can consistently meet our standards.
Specifically, Advantage can provide you with a quality team that consists of:
- Managers who collaborate closely with your team to customize campaigns that fit your unique needs;
- Seasoned call center agents skilled in back office, telemarketing and retention call-center functions;
- Bilingual (Spanish/English) call agents with at least a 90 percent English fluency and little or no accent;
- Professionally trained call agents who receive classroom and hands-on call-center training;
- Tech savvy agents who are well versed on the latest in call-center technology; and
- A highly diverse call center team that allows us to customize your call center program. Our agents range from 19 to 55 in age, with an average age of 26. Maintaining this broad demographic enables us to build the most appropriate team for your campaign or program.