Enhancing the Flow of Communications

Call Center Technology

Leveraging Technologies

Advantage’s customer interaction centers are equipped with the latest in call center technologies. Through our contact centers in Delaware and Guatemala, we manage interactions with thousands of consumers around the globe.

Our technologies enable us to facilitate the following functions:

  • Manage Large Call Volume
  • Route Calls
  • Monitor Calls & Agent Performance
  • Track and Gather Data
  • Process Orders & Field Inquiries
  • Conduct Online Chat & Instant Messaging
  • Disseminate Bulk Faxes & Emails

To carry out these functions, we utilize the following technologies:

  • Time-Division Multiplexing (TDM) Voice Over Internet Protocol (VOIP)
  • Dialing Algorithms
  • Interactive Voice Response (IVR)
  • Direct Inward Dialing (DID) Local Phone Company
  • Toll-Free Calling
  • Public Switch Telephone Network (PSTN)
  • Automatic Call Distribution (ACD)
  • Computer Telephony Integration (CTI) Integration between a telephone system and an agent’s desktop.
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