Enhancing the Flow of Communications

Medical Support Services

Medical Support Services

Our Sensitivity and HIPPA Training Sets Us Apart

Ensuring that patients engage with screening agents and information processors who are skilled and empathetic is essential when administering medical services or clinical trials.  At Advantage, our medical call center team is well trained, well-versed in medical terminology, and seasoned at supporting medical programs.

Our specialized medical team offers:

  • HIPPA Compliant Processing
  • 24/7 Call Center Availability
  • Agents Trained to Handle Medically Sensitive Issues
  • Bi-lingual Communications Skills (English/Spanish)
  • Web & Mobile Based Tech Capabilities (Email, Web-Based Chat, SMS)

We understand the level of sensitivity and professionalism required when interacting with patients. That is why our agents are trained to deliver the highest level of service in the most respectful way possible. For hospitals, medical offices, and pharmaceutical companies, Advantage provides a range of medical support services, including:

Clinical Trial Support

  • Pre-Screening
  • Patient Processing
  • Patient Follow-Up
  • Response & Fulfillment

Medical Office Support

    • Patient Enrollment
  • Patient Scheduling
  • Patient Notification (Call, SMS, Email)
  • Patient Response & Follow-Up (Mail, Email, Web Chat)
  • Medical Dispatch

Hospitals & Medical Lab Support

  • Patient Scheduling and Notifications
  • Medical Dispatch
  • Patient Screening
  • Patient Follow-Up (Mail, Email, Web Chat)

 

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