FOR IMMEDIATE RELEASE
Advantage Opens Call Center Operations in Houston
PHILADELPHIA, Penn. — July 15, 2020 —Advantage Contact Center, a full-service customer interaction and telemarketing firm, announces the opening of operations in Houston, Texas. The call center will establish Advantage’s footprint in the southwest region of the United States, and provide call center solutions to companies that prefer to outsource to U.S.-based facilities. Because Houston is located in the central time zone, the new facility enables Advantage to collaborate more closely with clients in the west and southwest regions of the country.
“Opening the Houston center is a major milestone for Advantage,” said C. Lee Tapp, Advantage’s founder and general partner. “This strategic location allows us to better engage with our west coast clients, particularly when it comes to program design and campaign launches.”
The 100-seat facility offers a highly diverse staff, including bi-lingual (English/Spanish) agents, and contact personnel that range in age from 19 to 55. The center is directed by Perry Silber, a veteran in the customer engagement industry who has more than 15 years of on- and off-shore experience in contact center sales and customer service. Silber will oversee call center operations, including agent recruitment, training, and quality assurance.
About Advantage Contact Center
Advantage Contact Center, LLC is a U.S.-based firm that offers full-service customer interaction and telemarketing solutions. We specialize in helping clients establish, retain and manage customer relationships by facilitating and managing large volume call activities. To do this, we execute seamless Outbound and Inbound Campaigns, Internet Interactions and E-Marketing Solutions that are customized to support a broad range of program objectives from telemarketing to customer care.
Established by a veteran in the call center industry, Advantage has become known for outperforming its competitors. Leveraging its Contact Excellence approach, Advantage facilitates high quality and high performing call center interactions that render clients a tremendous return on their investment.
Based in Philadelphia, PA, Advantage strategically leverages partnerships that manage onshore call center operations in Houston, TX, and near shore operations in Guatemala City, Guatemala.
Learn more about Advantage Contact Center at AdvantageContactCenter.com