Enhancing the Flow of Communications

Comcast Meltdown

Preventing a Customer Service Meltdown
Lessons Learned from the Comcast Debacle

The recent incident between a Comcast representative and a subscriber trying to terminate service highlights all that can go wrong in a customer retention effort. The management at Advantage Contact Center took note of this incident and decided to share techniques that we employ to help take the pressure off customers, and our call-center agents.

In our whitepaper your management team will learn:

  • How listening can be an effective tool in customer retention;
  • Techniques to winning back customers;
  • Keys to staying positive, even when customers are not; and
  • When to quit.

Download Advantage’s free white paper.





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