To accomplish this, Advantage provides airport authorities with comprehensive call center services that include:
- Agents with travel industry experience;
- Live call capabilities 24/7;
- Dedicated agents on- and offsite;
- Multi-channel support (phone, web chat, SMS, social media);
- Bilingual agents (English/Spanish) and additional language translation; and
- Additional language translation capabilities.
In delivering our New Heights Program, we groom our agents to provide exceptional service by focusing on:
- Developing a thorough understanding of airport services, policies and procedures;
- Embracing Advantage’s continuous improvement philosophy;
- Being empathetic towards stressed or frustrated callers;
- Enhancing the customer experience;
- Meeting and exceeding performance goals; and
- Gauging and measuring customer satisfaction.
Contact us to learn more about Advantage’s New Heights Program and how we can enhance your airport’s call center operation.